IT Service Desk & Systems Support Specialist

This role is designed for an IT professional who will serve as the first point of contact for end-user support while actively contributing to the successful implementation and daily operations of our evolving IT infrastructure. While specialized roles (Network, DevOps, Security, ITSM, Systems Admin) will handle deep technical design and deployment, this position focuses on operational support, service delivery, and user enablement across core systems.

 

Key Responsibilities

·       Provide frontline technical support for end-users across Windows, macOS, mobile devices, and cloud applications.

           Familiar with the day-to-day management and troubleshooting of Active Directory (users, groups, permissions), GPOs, and OU structures.

·       Support email & collaboration services and Jira Service Desk for incident and request handling.

·       Monitor and assist with backup jobs (on-prem and offsite), report issues, and support restore requests.

·       Help maintain network services (VLANs, switches, routers) and Wi-Fi connectivity for users.

·       Support MFA, VPN access, and Antivirus/EDR policies by guiding users and escalating technical issues.

·       Help execute disaster recovery tests, backup restores, and failover procedures as part of team drills.

·       Document incidents, track service requests, and support ITSM processes (Incident, Problem, Change) using Jira/SharePoint.

 

Requirements:

·       High school diploma or equivalent; IT certification (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator) is a strong plus.

·       2+ years of experience in IT helpdesk, desktop support, or technical customer service.

·       Solid understanding of Windows, Linux and macOS operating systems

·       Familiar with Microsoft 365, and basic networking concepts (IP, DNS, DHCP).

·       Familiar with Active Directory, user account management.

·       Ability to follow documented procedures, communicate clearly with non-technical users, and work in a team environment.

·       Comfortable learning new tools and systems as part of a growing IT environment.

·       Given the location of the position at Pardis Technology Park, residency in Pardis is considered a significant advantage.

You’ll work closely with senior engineers and have opportunities to grow into roles like Systems Administrator, ITSM Analyst, or DevOps Support.